Establishing Quality Management System

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    Quality Management System

As the scope of our company business was witnessing a sharp increase in volume, with many projects to handle at the same time, our management was concerned about the consistency and effectiveness of our internal management capabilities in coping with these new responsibilities. The need to organize ourselves in an efficient way and to provide our services in a consistent manner was needed more than ever before.  This was especially true as we were providing diversified engineered solutions in telecommunications, fire fighting and I.T.
Every procedure in our company needed to be reviewed and our workflow needed to be re-defined. The decision to implement Quality Management System at our company was inevitable and was taken in the aim to achieve efficiency and consistency in the operation and control of our company.  If we were to serve our client in the best possible ways, this was the road to take.
Initially we defined our company’s organization chart with reporting lines, conducted thorough job analysis and developed job descriptions for all designations in each department. The Quality Assurance Manager studied the flow of each & every activity and translated the same into structured procedures for all the departments.
Apart from quality manual and mandatory procedures required by the standard, we developed 15 business procedures, some of those are sales & product licensing, tendering, contract preparation and mobilization, project execution, maintenance, purchasing and storing. All the procedures were designed in a flowchart format. As an example, a sales procedure has a sequential flow of all the processes required to complete it from customer inquiry until the item is delivered and the invoice is raised. Similarly, we implemented a data-backup procedure that involves daily, weekly, monthly and yearly backups in addition to safe-keeping of these hard disks in a location outside our premises. Each procedure clearly indicates primary & contributory responsibility of the staff involved.
The whole review took approximately a year, and the end result was an effective quality management system which was implemented in the year 2007 in accordance with the international standard ISO 9001:2000.  In July 2009, we made a successful transition to 9001:2008 standard, obtaining UKAS accreditation through Bureau Veritas.
The implementation of Quality Management System in ACC has greatly improved efficiency, achieved greater levels of customer satisfaction, won the trust of suppliers and customers and enhanced company reputation for integrity.  Within the organization, standardization of work procedures, streamlined documentation and control of documents and records have provided consistency and satisfaction in terms of methods, interaction with all activities, easy knowledge transfer and work transition.
QMS is now an integral part of ACCs work culture. Internal audits by QMR and trained internal auditors at regular intervals and periodic surveillances by Bureau Veritas serve as platforms for continual improvement of ACCs Quality Management System. On regular intervals, all department managers meet to review the effectiveness of QMS and our procedures.  In these meetings we discuss deficiencies and improvement methods to enhance our workflow.  In addition, our QA Manager conducts internal audits throughout the year to measure the effectiveness of our system and keep a high level of compliance.

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